SHIPPING POLICY
When will my order ship?
Orders will ship 3 - 7 business days after processing.
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How long does it take for orders to process?
Orders are processed within 48 hours after they are received.
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What are your business days?
Business days are Monday - Friday, 10AM - 5PM EST
When will I receive the tracking number for my order?
Tracking numbers will be sent to the email address used when placing your order once the order is fulfilled and shipped.
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What if my order gets delayed?
All orders are shipped within 3 - 7 business days after processing. *Please note, delays in delivery could occur with Shipping Carriers, that are out of our control. Shipping Carriers sometimes experience delays due to severe weather, Holiday's, etc.
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What if I need to cancel my order?
All sales are final. However, orders can be cancelled for a refund if the order is cancelled before it is confirmed and fulfilled or within 1 hour after order was placed. Contact customer support at support@beautifulbundlesbycierra.com for any additional questions. *Processing fees from third party agencies such as PayPal will not be refunded. Refunds will be issued for the cost of the product(s) ordered.
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RETURN & EXCHANGE POLICY
Are refunds accepted?
No refunds all sales are final.
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Are there any situations that qualify for a return?
Yes, returns are ONLY accepted if the hair is somehow damaged during shipment.
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How do I request a return?
Return requests must be submitted to our customer service email at support@beautifulbundlesbycierra.com within 1 day after the order is received. Customer service will respond within 24 hours to confirm the details of your request and determine if your request meets requirements for return.
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What is the mailing address for returns?
A return address will be provided at the time of approval. Refunds will not be issued until the items are returned in the original packaging, unopened and bound.
How will my refund payment be issued?
Refunds will be issued to the original payment method used.
Please note, processing fees from third party agencies such as PayPal will not be refunded. Qualified refunds will be processed for the cost of the products only.
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​How can I request an exchange?
We are no longer accepting exchanges. All sales are final.
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